Support 
Account Get Started with Your Team
Swimtopia was built to make managing swim teams and meets easier—and getting help should be easy, too. That’s why setup resources and customer support are included with your Swimtopia subscription.
Our comprehensive Help Center is the best place to start, with step-by-step articles, tutorials, videos, and training resources available whenever you need them. You can also learn by watching how-to videos and recorded webinars on the Swimtopia YouTube channel. If you still can’t find the answer you’re looking for, our Customer Happiness Team is ready to help.
Help When You Need It
Swimtopia was built to make managing swim teams and meets easier—and getting help should be easy, too. That’s why setup resources and customer support are included with your Swimtopia subscription.
Our comprehensive Help Center is the best place to start, with step-by-step articles, tutorials, videos, and training resources available whenever you need them. You can also learn by watching how-to videos and recorded webinars on the Swimtopia YouTube channel. If you still can’t find the answer you’re looking for, our Customer Happiness Team is ready to help.
Visit the Help Center
Open a Help Center Request
Help Center
Step-by-Step Guidance, Available Anytime
Our Help Center includes detailed tutorials, support articles, videos, and answers to frequently asked questions. Browse resources by category or use the search field to quickly find information about the topic you need.
New to Swimtopia? Our comprehensive Quick-Start Guide will walk you through setting up your team’s site and preparing for the season.
Still have questions?
Contextual Help
Find Help Without Leaving Your Workflow
Helpful resources are available throughout Swimtopia’s administrative tools.
From any page in your Swimtopia admin portal, select the Help Center button in the upper-right corner to visit the corresponding section of our Help Center. There, you can explore related articles or search for additional information.
The yellow Help button in the lower-right corner also suggests articles based on the page you’re viewing and allows you to search for more help.
If you’re using the Swimtopia Meet run-meet interface, select the question mark in the upper-right corner to access relevant Help Center resources.
Can’t find what you need?
Workshop Webinars
Free, Focused Swimtopia Training
Get more from your Swimtopia subscription with our recorded Workshop Webinars. These focused training sessions take a deeper look at popular topics such as:
- Website style and content
- Online registration
- Volunteer coordination
- Meet entries
- Meet preparation and management
Whether you’re setting up a brand-new team or taking over as an administrator for a returning team, you can watch whenever it’s convenient for you.
Swimtopia on YouTube
See Swimtopia in Action
Sometimes it’s easier to learn by watching. The Swimtopia YouTube channel is packed with practical how-to videos, product walkthroughs, recorded webinars, feature highlights, and helpful tips for getting more from Swimtopia.
Whether you need a quick refresher, want to explore a specific feature, or want in-depth training, our growing video library makes it easy to find guidance and follow along at your own pace.
Explore the Swimtopia YouTube Channel
Customer Happiness Team
Real People, Ready to Help
If our Help Center and training resources don’t answer your question, our Customer Happiness Team is here for you. Swimtopia customers give our support team 4.5 out of 5 stars in our annual customer survey—we call it “Customer Happiness” for a reason!
The fastest and most effective way to reach our team is to submit a Help Center request. Providing as much detail as possible in the request form helps us route your question to the right person and begin investigating before we respond, so we can assist you more effectively.
You can also submit a request by selecting the yellow Help button on your Swimtopia website.
If you need to call, contact us at 877-856-2940 and select option 2. Our phone lines are open from 9:00 a.m.–6:00 p.m. Central Time. After hours, you may leave a message, and we’ll return your call as soon as possible.
How Can We Help?
Find immediate answers in our Help Center, explore our training and video resources, or send our Customer Happiness Team the details of your question so we can help.
Visit the Help Center
Watch on YouTube
Open a Help Center Request