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Support

Our Help Center and Customer Happiness Team Are Here For You

SwimTopia was built on the idea that swim team management software should be easy to use and intuitive. We believe that charging for set up or support encourages companies to make more complicated software and that’s not what we do. We’ve created a thorough Help Center, intended to be the first line of defense, but our Customer Happiness Team is standing by when you need to talk to a human! Customers give SwimTopia Support 4.3 out of 5 stars on our annual survey. We call it “Customer Happiness” for a reason!

swimtopia customer happiness team help you with making the switch
swim team management software support
Customer Happiness is Our Priority

Help Center: You’ll find step-by-step instructions in our Help Center. Use the search field to quickly find articles relating to your topic of interest.

Contextual Help: From any page of the “Manage Team” admin portal of your SwimTopia site you’ll be able to find help related to the page you’re on.  The Help Center button in the upper right corner will take you directly to related topics in our Help Center. And the yellow Help bubble in the lower right corner will offer suggested inline help.

Workshop Webinars: Whether you’re with a brand new SwimTopia team, or you’re a new admin with a returning team, we offer free Workshop Webinar training sessions and videos, where you can dive deeper into specific topics like website style & content, online registration, volunteer coordination, or meet entries.

Customer Happiness Team: You can submit a help request or call our Customer Happiness Team and receive an answer within 24 hours — usually within 12.

Lake Marion Lasers
I am very impressed with the customer service and willingness of SwimTopia to help answer any questions and teach me how to use the site.
Michael E.Lake Marion LasersGaithersburg, MD