Help Center


Our Help Center and Customer Happiness Team Are Here For You

SwimTopia was built on the idea that swim team management software should be easy to use and intuitive. We believe that charging for setup or support encourages companies to make more complicated software and that’s not what we do. We’ve created a thorough Help Center, intended to be the first line of defense, but our Customer Happiness Team is standing by when you need to talk to a human! Customers give SwimTopia Support 4.5 out of 5 stars on our annual survey. We call it “Customer Happiness” for a reason!

Customer Happiness is Our Priority

Help Center

You’ll find step-by-step instructions in our Help Center. Use the search field to quickly find articles relating to your topic of interest.

Contextual Help

From any page of the “Manage Team” admin portal of your SwimTopia site you’ll be able to find help related to the page you’re on. The Help Center button in the upper right corner will take you directly to related topics in our Help Center. And the yellow Help bubble in the lower right corner will offer suggested inline help.

Workshop Webinars

Whether you’re with a brand new SwimTopia team, or you’re a new admin with a returning team, we offer recordings of Workshop Webinar training sessions and videos, where you can dive deeper into specific topics like website style & content, online registration, volunteer coordination, or meet entries.

Customer Happiness Team

You can submit a help request or call our Customer Happiness Team. We answer the phones 9am-6pm Central Time. After hours you can leave a message and we’ll return your call as soon as possible.

The SwimTopia team went above and beyond to help ensure that our meet could go off without a hitch. While we were running our meet, somewhere in Texas a team was writing code to get things to the finish line. We cannot say enough great things about the SwimTopia team and Meet Maestro!

Shea H. Head of Membership/Website Committee, Woodneath Whitecaps

Some of our league's teams beta tested SwimTopia's Meet Maestro meet management software and found it to be very user friendly with an easy learning curve and a responsive tech support team when compared to current meet management products. 

Donna W. President, Maverick Summer Swim League

When we first switched over - the folks at SwimTopia were very helpful in assisting us in getting our site up and running very quickly. Then, if we ever need any assistance, I can either call and talk with someone immediately, or they call back very quick.

Doug W. Technology Manager, River Glen Swim Team

Overall our league has been very happy with the transition to the program this year. Everyone was extremely nervous at first but once they received help from the happiness support team they were put to ease. As a league we felt that our questions were answered in a very timely manner and we were listened to when problems occurred.

Kameron T. President, GCSL

You guys have been so helpful answering all the questions we’ve had. Our team is really happy with the decision to move to an online format and it really is user friendly!

Megan B. Bell Creek Barracudas

Thank you so much SwimTopia! I have been so impressed with your customer service as we have started using your site this year! I so appreciate all the help and we have already discovered so many ways that your system is going to make managing our summer swim team easier!

Lara M. Team Rep, Westfield Waves

The best thing about using SwimTopia is how attentive the staff are at following up on issues that have come up, my email was responded to within hours of sending and the issue was resolved within that return email.

Sandra D. President, Steiner Stars

SwimTopia has streamlined all aspects of swim team management and communications for coaches, swimmers and parents. SwimTopia allows me to spend more time on deck and less time on the computer! SwimTopia support staff is amazing!

Doug H. Head Coach, Samuel Clemens High School

I always tell everyone whenever I can that SwimTopia has by far the best customer service experience I’ve ever seen in my life.

Miami Valley Swimming Association logo
Jeremy H. Miami Valley Swimming Association